Registration, Payment and Refund Policies

REGISTRATION
Online: www.yellowhouseccl.com
Via phone: 413 289 6091
Mail-in form: on the back page of the course catalogue
In person: during office hours (10.30 am – 6 pm)

Please read the following policies carefully. The Yellow House is a not-for-profit 501(C)3 charitable organization. Your tuition fees cover only 33% of the costs of operating the organization. The balance has to be raised through donations and community support. The policies below have been devised to ensure that we can continue to serve as your community center for learning.

REGISTRATION/REFUND POLICY: Included in each course registration is a non-refundable registration fee equal to 20% of the total class fee. If you need to withdraw you must submit a withdrawal request (written, email, or phone) at least five working days prior to the start of the class. If you meet this requirement, you will receive a full tuition refund minus the 20% registration fee. If you withdraw fewer than five working days before the start of the class, you will not receive a refund.

MISSED CLASSES: The Yellow House is not responsible for providing make-up classes or partial refunds if you miss a class for any personal reason. However, we will endeavor to be accommodating.

CANCELLATION/COURSE CHANGES: The Yellow House reserves the right to cancel a class due to low enrolment or if the instructor has to withdraw due to unforeseen circumstances. You will be contacted by phone or email if there is a date/time change or cancellation. If your class has to be cancelled, you will be offered credit towards another class or a full refund.

INCLEMENT WEATHER: In the case of inclement weather, the Yellow House reserves the right to cancel classes. You will be contacted by phone if this is the case. Closings due to severe weather will be advertised on the website at www.yellowhouseccl.com.